Order & Processing
You can place an order through our official website.
For more details, contact us today!
You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.
In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.
We help you with alterations to the customer's shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.
You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account Or Tracking order’ section on our website.
If you fail to access details through either of the above ways, feel free to contact us directly.
No, we regret to inform you that we don't allow cancellations once the order has been placed.
You will receive a power supply based on your country's standards.
We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.
If you order more than 3 miners, you can contact us for special discounts.
Our miners are shipped to over 100 countries, each with different compatibility requirements for power cords/cables.
To avoid confusion, we don't provide a power cord/cable with our miners.
However, you can source power cords/cables locally for your miner.
In some miners which have PSU included option there are all necessary items for setup.
At our warehouse, our team carries our critical order processing tasks, which include- manufacturing, packaging, dispatching and shipping. Our representatives here are quite busy due to the heavy workload and won't be able to address order placement requests.
Thus, for optimal customer experience and smooth order processing, you will have to place an order online by our website.
When you visit our website’s Available product page, you will be faced with miner delivery statuses:
- In Stock
- Month Batch/Production
If the miner status is former (i.e. In stock), we will ship the product within 48-72 hours of receipt of the order. On the other hand, in the latter miner status (i.e. month batch/production), the product will be shipped in the stated month but is currently available for order.
All of website product prices are up to date .
Yes, we ensure our product prices are up-to-date.
We are encountered with a high number of orders each day and thus, we recommend you check the product's page on our website, which has ‘Available’ products listed with their respective updated prices.
You can also filter the available products through the 'Available' products tab on the product page of our website.
No, our prices are inclusive of power supply costs and some mentioned miners come with PSU.
The miner prices on our website are listed in US$.
If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts on our miners.
All of our prices include free shipping by dhl or fedex.
Yes, we believe in transparent pricing of our products and don't have any hidden charges associated with the miner.
Payment & Acceptance
No, currently we just accept payment by crypto currency.
You don't have to worry about the payment currency being US$. Our website calculate the rate and convert it US$.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
120 mins (payment through Crypto Currency)
However, we don't want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.
No, we don't accept payments through other modes than the ones mentioned.
However, in case you are unable to pay through these modes, get in touch with our experts to help you better.
No, we don't allow our customers to place an order or to make an order at our warehouse.
We don't encourage customer's personal visits to our warehouse as our team is busy with order processing.
Shipping & Warranty
Ideally, the manufacturer's warranty varies from 180-360 days based on the miner's make and model.
Yes, the warranty period variates from miner to miner based on the manufacturer.
No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.
We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are:
We ship free to worldwide.
We ensure fast shipping of our products i.e. within 48-72 hours.
Yes, we ship to 100+ countries across the globe.
Also our shipping is free by dhl or fedex.
We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.
We're so convinced you'll absolutely love our products, that we're willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
Minersboss is an official vendor of asic miners which registerred on UK GOV , for more information please check contact us page.
We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the 'My Account' tab on the website.
Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
Miner set-up required very little technical knowledge. It runs on plug and play model.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer's customer service department.
Here's what you do to start mining:
Step 1: Download a trackable IP scanner.
Step 2: Locate the miner's IP address.
Step 3: Open the device dashboard.
Step 4: Enter your pool link and wallet details.
For help, we will provide doc and dvd of miners instruction and also you can email us.